Shipping policy

Thank you for choosing True Friend for your non-toxic personal care needs. Please review our shipping policy to understand how we process and deliver your orders:

1. **Order Processing**: Orders are typically processed and shipped within 1-3 business days of receipt, excluding weekends and holidays. Orders received after 12:00 PM EST may be processed the following business day.

2. **Shipping Methods**: We offer standard shipping options as well as expedited shipping for an additional fee. Shipping rates and estimated delivery times are provided during checkout.

3. **Delivery Time**: Delivery times may vary based on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

4. **Shipping Restrictions**: At this time, we only ship within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.

5. **Shipping Charges**: Shipping charges are calculated based on the weight of your order and the shipping method chosen. Additional fees may apply for expedited shipping.

6. **Lost or Damaged Packages**: In the event that your package is lost or damaged during transit, please contact our customer service team at [insert contact information] for assistance. We will work with the shipping carrier to resolve the issue promptly.

7. **Order Changes**: Once an order has been processed and shipped, we are unable to make changes to the shipping address or order contents. Please ensure all information is accurate at the time of purchase.

8. **Returns Due to Shipping Issues**: If your order is returned to us due to an incorrect address provided by the customer or failure to collect the package, additional shipping charges may apply for reshipment.

9. **Contact Us**: If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team at [insert contact information].

Thank you for choosing True Friend. We appreciate your support and look forward to delivering quality products to your doorstep!